> ## Documentation Index
> Fetch the complete documentation index at: https://docs.figr.design/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for the most common Figr issues: design system, edge cases, prompts, and Figma export.

When Figr does not do what you expected, it is usually a context or prompt gap. Work through the relevant section below.

<AccordionGroup>
  <Accordion title="Figr did not follow my design system">
    Check these first:

    * Is a design language or design system actually added?
    * Is the right Context Pod attached?
    * Did you point Figr at the existing layout or component to follow?

    <Frame caption="Active design system">
      <img src="https://placehold.co/1600x900/EEEEEE/31343C?text=10-troubleshooting-design-system.png" alt="Where the active design system shows in the interface" title="Active design system" style={{ width:"93%" }} />
    </Frame>

    Then nudge it:

    ```text theme={null}
    Make this screen closer to our existing settings pages, using the current components and spacing.
    ```
  </Accordion>

  <Accordion title="Figr missed important edge cases">
    Ask for them explicitly:

    ```text theme={null}
    List the edge cases for this billing upgrade flow, including payment failure, expired card, permission restriction, and downgrade impact.
    ```

    <Frame caption="State checklist">
      <img src="https://mintlify.s3.us-west-1.amazonaws.com/figr-1af7ae64/images/troubleshooting/10-troubleshooting-state-checklist.svg" alt="A checklist of states to request" title="State checklist" style={{ width:"93%" }} />
    </Frame>
  </Accordion>

  <Accordion title="My prompt is not working">
    Use this formula:

    <Frame caption="Prompt formula">
      <img src="https://mintlify.s3.us-west-1.amazonaws.com/figr-1af7ae64/images/troubleshooting/10-troubleshooting-prompt-formula.svg" alt="A card showing the prompt formula" title="Prompt formula" style={{ width:"93%" }} />
    </Frame>

    ```text theme={null}
    Given [context], help [user] achieve [goal]. The current problem is [problem]. Use [inputs and design system]. Consider [states and edge cases]. Output [artifact, design, or review].
    ```

    Example:

    ```text theme={null}
    Given our onboarding flow and design system, help a workspace admin finish setup faster. The current problem is drop-off on the team-invite step. Use the attached recording and design language. Consider empty, error, and success states. Output a redesigned setup screen.
    ```
  </Accordion>

  <Accordion title="Export to Figma is not matching expectations">
    Check these:

    * Is the design final enough to export?
    * Did you export the right item?
    * Are you comparing against the latest version?

    <Frame caption="Fix a Figma export by refining and re-exporting">
      <iframe src="https://www.youtube.com/embed/VIDEO_ID" title="Fix a Figma export by refining and re-exporting" frameborder="0" className="w-full aspect-video rounded-xl" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen />
    </Frame>
  </Accordion>
</AccordionGroup>

## Account and access

<AccordionGroup>
  <Accordion title="I can't see Organization settings">
    You are not an Admin. Only Admins see the full organization settings. Ask an Admin to change your role or to make the change for you. See [Roles and permissions](/roles-and-permissions/canonical-roles-and-permissions).
  </Accordion>

  <Accordion title="A teammate joined the workspace automatically">
    Domain access is on, so anyone with a matching company email joins without an invitation. Turn it off if you want to approve every invite manually. See [Domain auto-join](/roles-and-permissions/domain-auto-join).
  </Accordion>

  <Accordion title="I removed someone but they can still see projects">
    Check whether you removed them from the organization or only changed their role. A role change does not remove access, but removing them from Members & Roles does.
  </Accordion>

  <Accordion title="I ran out of credits mid-month">
    Your team shares one credit pool. Upgrade to a higher plan to get more credits immediately, or wait for next month's allocation. See [Usage and credits](/billing-and-settings/usage-and-credits).
  </Accordion>
</AccordionGroup>
