> ## Documentation Index
> Fetch the complete documentation index at: https://docs.figr.design/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Common questions about Figr's features, pricing, and usage answered by our team.

## Getting Started

<AccordionGroup>
  <Accordion title="What makes Figr different from other AI design tools?">
    Figr builds permanent product memory that learns your specific product, users, and constraints. Figr deeply understands your your design system, user research, and product patterns to create designs that feel native to your product from day one. Figr AI is built pecifically for teams to help build on top of their existing product.
  </Accordion>

  <Accordion title="How long does it take to set up Figr for my product?">
    For teams, working on a live product[ book a quick call with us](https://cal.com/moksh-figr/figr-ai-onboard) to get yourself onboarded. Initial setup takes 20 minutes. For complex products with multiple deeper context, setup may take up to an hour but delivers immediate value.\
    \
    You provide 4-5 product screenshots, your Figma tokens, CSS files or documented design system. Figr also auto-explores your product flows and sets up your design system from the backend. \
    \
    This one-time investment saves hours on every future design project as Figr applies your product knowledge automatically.\
    \
    While working on day-to day you can upload screenshots, share your screen to show your product, URLs, PDFs, CSVs and provide  context of your UX problem.
  </Accordion>

  <Accordion title="Do I need design experience to use Figr?">
    No. Figr guides you through the design process with questions and recommendations, making design decisions accessible to anyone who understands user problems and business requirements. PMs actually use Figr more than designers because it solves higher-level problems like flow architecture and pattern selection.
  </Accordion>

  <Accordion title="Can Figr work with my existing design tools?">
    Yes. Figr exports to Figma. You can also export  code  that uses your existing design tokens and component library.
  </Accordion>
</AccordionGroup>

## Features & Capabilities

<AccordionGroup>
  <Accordion title="How does Figr's memory system work?">
    Figr builds a persistent understanding of your product through four context layers: your existing flows (auto-explored), design system (tokens and components), user feedback (from uploads), and industry benchmarks. Unlike chat-based tools that forget between sessions, Figr gets smarter about your organization over time and maintains context across conversations.

    When you create new designs, Figr references this knowledge automatically. The memory builds over time, making designs increasingly accurate and context-aware.
  </Accordion>

  <Accordion title="What types of data can I import into Figr?">
    You can import user research (PDFs, videos), analytics data (CSV exports), design screenshots, and documentation (PRDs, email threads, screenshots). Figr also supports screen sharing to learn your product directly.
  </Accordion>

  <Accordion title="Can multiple team members collaborate in Figr?">
    Yes. Figr supports real-time collaboration with role-based permissions. Team members can co-edit designs, create sub-teams and contribute to the shared product knowledge base.
  </Accordion>

  <Accordion title="Does Figr work for mobile app design?">
    Absolutely. Figr creates responsive designs and can adapt patterns across platforms.
  </Accordion>
</AccordionGroup>

## Pricing & Plans

<AccordionGroup>
  <Accordion title="What does the free plan include?">
    The free plan includes 20 one-time credits, basic memory system, standard exports, and community support. It's designed to help you evaluate if Figr fits your team's workflow before committing to a paid plan.
  </Accordion>

  <Accordion title="How does Pro plan pricing work?">
    Pro starts at \$99/month per team for 200 credits. We do not charge per seat, unlimited  team members can use Figr with the same work email. Everyone shares a common credit pool. You can upgrade your monthly credits allowance at any point. The monthly allocated credits rollover to next month.\
    \
    We focus on team-level licensing rather than per-user pricing to encourage collaboration and shared context building across your organizati
  </Accordion>

  <Accordion title="Do you offer enterprise plans?">
    Yes. Enterprise plans include SSO, advanced security, private cloud options, custom integrations, dedicated support, and training. Contact [hi@figr.design](mailto:hi@figr.design) for custom pricing or [book a call with founder here](https://cal.com/moksh-figr/figr-ai-contact).
  </Accordion>

  <Accordion title="Can I cancel anytime?">
    Yes, you can cancel your subscription anytime. You'll retain access until your current billing period ends. All your design data remains accessible for export.
  </Accordion>
</AccordionGroup>

## Technical Questions

<AccordionGroup>
  <Accordion title="What browsers does Figr support?">
    Figr works in all modern browsers including Chrome, Firefox, Safari, and Edge. The web interface is optimized for desktop use given the collaborative nature of design work.
  </Accordion>

  <Accordion title="How secure is my data in Figr?">
    We use AES-256 encryption, SOC 2 compliance, and enterprise-grade security practices. You maintain complete ownership of your data and can export everything anytime.

    Your design data, product screenshots, and context information are encrypted in transit and at rest. We don't share your proprietary information with other customers or use it to train models for competitors. Enterprise plans include additional security features like SSO integration and data residency options.
  </Accordion>

  <Accordion title="How does screen sharing work technically?">
    Screen sharing uses secure browser-based technology (similar to Zoom or Meet) that lets our AI see your current design context in real-time. This helps Figr better understand complex problems you're explaining verbally.
  </Accordion>
</AccordionGroup>

## Design Process

<AccordionGroup>
  <Accordion title="How accurate are Figr's AI-generated designs?">
    Figr's accuracy depends on the context you provide. With proper design system setup and product context, teams report 50% less time fixing outputs compared to other AI tools. The designs respect your tokens, components, and existing patterns while suggesting improvements based on successful app benchmarks.

    Initial designs typically need minor adjustments, but after a few weeks of use, designs often ship with minimal changes. The more Figr knows about your product, the better the results.
  </Accordion>

  <Accordion title="Can I modify AI-generated designs?">
    Yes. Figr provides both AI assistance and export to Figma. You can edit any element, adjust layouts, modify colors, and make detailed refinements to get exactly what you need.\
    \
    Figr outputs production-ready frames that your designers can refine, extend, or use as starting points.
  </Accordion>

  <Accordion title="How does Figr handle design systems?">
    Figr reads your Figma tokens and maintains design system compliance across all outputs. It can switch between different product contexts  while applying the correct styles and components. For enterprise customers, we provide complete design system setup and auditing to ensure consistency across your organization.
  </Accordion>

  <Accordion title="What if Figr creates something I don't like?">
    Simply provide feedback and ask for alternatives. Figr can generate multiple variations, explain its reasoning, or iterate based on your specific concerns. The more context you provide about what's not working, the better Figr becomes at understanding your preferences and organizational design standards.
  </Accordion>
</AccordionGroup>

## Support & Resources

<AccordionGroup>
  <Accordion title="How do I get help if I'm stuck?">
    Check our documentation first, then email [hi@figr.design](mailto:hi@figr.design). \
    (Less than 24 hours response time)\
    \
    Enterprise customers get priority support with dedicated success managers. We also provide screen sharing sessions where our team can walk through your specific use case and help optimize your setup for better results.
  </Accordion>

  <Accordion title="Do you provide onboarding or training?">
    Yes. All users get access to tutorial videos and documentation. Pro Teams and Enterprise customers get dedicated training sessions for your team, best practices workshops, and ongoing success management to ensure you're getting maximum value from Figr.
  </Accordion>

  <Accordion title="How often do you add new features?">
    We ship new features weekly and major updates monthly. Follow our changelog and blog for the latest updates. User feedback heavily influences our development priorities.
  </Accordion>

  <Accordion title="Can I request specific features?">
    Absolutely.[ Email us your feature requests](mailto:hi@figr.design).

    We prioritize feature requests from active customers, especially enterprise teams. Share your needs through email or during customer calls. Many of our current features like screen sharing and deep product context came directly from customer requests and collaborative development sessions.
  </Accordion>
</AccordionGroup>

***

<Card title="Still have questions?" icon="question" iconType="regular" href="https://figr.design/contact">
  [Reach out to us](mailto:hi@figr.design) or [book a call](https://cal.com/moksh-figr/figr-ai-contact).
</Card>