Frequently Asked Questions
Quick answers to the most common questions about Figr’s AI-powered design platform.Getting Started
What makes Figr different from other AI design tools?
What makes Figr different from other AI design tools?
Figr builds permanent product memory that learns your specific product, users, and constraints. Unlike other AI tools that forget context between sessions, Figr remembers your design system, user research, and product patterns to create designs that feel native to your product from day one.
How long does it take to set up Figr for my product?
How long does it take to set up Figr for my product?
Initial setup takes 15-20 minutes. You’ll upload your design system, share your screen to show your product, and provide basic context. This one-time investment saves hours on every future design project as Figr applies your product knowledge automatically.
Do I need design experience to use Figr?
Do I need design experience to use Figr?
No. Figr is designed for product teams where non-designers need to create interface mockups. Product managers, engineers, and founders can create professional-quality designs by describing what they need in plain English.
Can Figr work with my existing design tools?
Can Figr work with my existing design tools?
Yes. Figr exports to Figma, Sketch, Adobe XD, and other tools. You can also export component-mapped code (React, Vue, Flutter) that uses your existing design tokens and component library.
Features & Capabilities
How does Figr's memory system work?
How does Figr's memory system work?
Figr stores your design system, user research, product context, and design decisions permanently. When you create new designs, Figr references this knowledge automatically. The memory builds over time, making designs increasingly accurate and context-aware.
What types of data can I import into Figr?
What types of data can I import into Figr?
You can import design systems (JSON, CSS, Figma files), user research (PDFs, videos), analytics data (CSV exports), screenshots, and documentation. Figr also supports screen sharing to learn your product directly.
Can multiple team members collaborate in Figr?
Can multiple team members collaborate in Figr?
Yes. Figr supports real-time collaboration with role-based permissions. Team members can co-edit designs, leave comments, and contribute to the shared product knowledge base.
Does Figr work for mobile app design?
Does Figr work for mobile app design?
Absolutely. Figr creates responsive designs and can adapt patterns across platforms. You can demo mobile apps via screen sharing, and Figr understands touch interactions, mobile navigation patterns, and device constraints.
Pricing & Plans
What does the free plan include?
What does the free plan include?
The free plan includes 10 AI-generated designs per month, basic memory system, standard exports, and community support. It’s perfect for trying Figr and small personal projects.
How does Pro plan pricing work?
How does Pro plan pricing work?
Pro costs $29/month per user and includes unlimited AI designs, advanced memory features, team collaboration, priority support, and advanced exports. You get a 14-day free trial with no credit card required.
Do you offer enterprise plans?
Do you offer enterprise plans?
Yes. Enterprise plans include SSO, advanced security, private cloud options, custom integrations, dedicated support, and training. Contact enterprise@figr.design for custom pricing.
Can I cancel anytime?
Can I cancel anytime?
Yes, you can cancel your subscription anytime. You’ll retain access until your current billing period ends. All your design data remains accessible for export.
Technical Questions
What browsers does Figr support?
What browsers does Figr support?
Figr works best in Chrome, Firefox, Safari, and Edge. We recommend Chrome for the best experience, especially for screen sharing features.
How secure is my data in Figr?
How secure is my data in Figr?
Very secure. We use AES-256 encryption, SOC 2 compliance, and enterprise-grade security practices. You maintain complete ownership of your data and can export everything anytime.
Can I use Figr offline?
Can I use Figr offline?
Figr requires internet connection for AI features, but you can view and edit cached designs offline. Changes sync automatically when you reconnect.
How does screen sharing work technically?
How does screen sharing work technically?
Screen sharing uses browser APIs to capture your screen in real-time. Figr processes the visual information to understand your product but doesn’t record or store the sessions.
Design Process
How accurate are Figr's AI-generated designs?
How accurate are Figr's AI-generated designs?
Accuracy improves with more product context. Initial designs typically need minor adjustments, but after a few weeks of use, designs often ship with minimal changes. The more Figr knows about your product, the better the results.
Can I modify AI-generated designs?
Can I modify AI-generated designs?
Yes. Figr provides both AI assistance and traditional design tools. You can edit any element, adjust layouts, modify colors, and make detailed refinements to get exactly what you need.
How does Figr handle design systems?
How does Figr handle design systems?
Figr learns your design system once and applies it consistently. It uses your actual color tokens, typography, components, and patterns in every design. You can also evolve your design system within Figr.
What if Figr creates something I don't like?
What if Figr creates something I don't like?
Provide specific feedback about what to change. Figr learns from your preferences and applies them to future designs. You can also use traditional editing tools to make manual adjustments.
Support & Resources
How do I get help if I'm stuck?
How do I get help if I'm stuck?
Check our documentation first, then email support@figr.design. Pro users get priority support with faster response times. We also have a community forum for user discussions.
Do you provide onboarding or training?
Do you provide onboarding or training?
Yes. All users get access to tutorial videos and documentation. Enterprise customers can request custom training sessions and dedicated onboarding support.
How often do you add new features?
How often do you add new features?
We ship new features weekly and major updates monthly. Follow our changelog and blog for the latest updates. User feedback heavily influences our development priorities.
Can I request specific features?
Can I request specific features?
Absolutely. Email us your feature requests or vote on existing requests in our community forum. We prioritize features based on user demand and strategic fit.
Still have questions?
Reach out to us or book a call.